Due to deposits and up-front costs, Mission Encounter adheres to the following cancellation policy.

• You may change the original registration count for your team by 20% at any time before May 15, 2010. (Example: you originally register your team for 25 people, that count may be changed to as high as 30 participants or as low as 20 participants without any penalty.)
• Any cancelled participants of the original registration count above the 20% limit will lose the $50 deposit.
• Any cancelled participants after May 15, 2010 will lose all deposits and payments.
• All cancellations should be done through the online cancellation form. We will not honor any cancellations communicated through emails, letters, or phone messages.
• When registering your team we recommend using the most conservative headcount possible as it is easier to add participants than it is to subtract. However, remember that space is limited at most sites.
• Cancellations due to severe illness or emergencies must be communicated through the online cancellation form. Mission Encounter staff will review the case and make a decision on any possible refunds.

Cancellations must be formally done through the online cancellation form. We will not honor any cancellations communicated through emails, letters, or phone messages.

When registering your team we recommend that you give the most conservative headcount possible. It is much easier for us to add participants to site rosters than it is to remove them. However, remember that space is limited at each of our sites and an accurate head count will ensure your first choice selection for dates.

We understand that emergencies and illnesses unfortunately happen. We will be more than willing to refund fees for participants in cases of EXTREME or SEVERE emergencies and illnesses."