"Due to deposits and up-front costs, Mission Encounter adheres to the following cancellation policy.

Teams can add/drop participants from their roster up to 1 day before their arrival date. However, refunds of costs paid are contingent upon the following scale:

• Cancel 30 days before arrival date - full refund
• Cancel 29 -15 days before arrival date - refund 75% of cost paid
• Cancel 14 - 1 day before arrival date - refund 50% of cost paid
• No shows - no refund

Cancellations must be formally done through the online cancellation form. We will not honor any cancellations communicated through emails, letters, or phone messages.

When registering your team we recommend that you give the most conservative headcount possible. It is much easier for us to add participants to site rosters than it is to remove them. However, remember that space is limited at each of our sites and an accurate head count will ensure your first choice selection for dates.

We understand that emergencies and illnesses unfortunately happen. We will be more than willing to refund fees for participants in cases of EXTREME or SEVERE emergencies and illnesses."